Stopped in here twice while visiting sights in Hilo. Both times the sandwiches and wraps were fresh, filled up and quickly served. There is nothing fancy here with picnic tables and benches as well as smaller tables inside and a few tables outside as well. You can help yourself to water. Both times wraps and sandwiches were ordered and were filling and tasty. The iced tea had a wonderful as was the coffee (you quickly become a coffee snob after tasting Kona coffee :) ). You order at the counter, but the staff delivers the food to your table. We did not sample the baked goods on display, but based on what we did have each time would not hesitate to do so another time. Best value for the money that we found in Hilo.