No special surcomstances just a normal Saturday evening without rain at 7pm and Sarpino does pick up the phone, message says "we are busy making pizzas please call later"... When ordering only it gives a lead time of almost 3 hours... This is a bad joke. Bad to say but Domino\s seems to be the only one on Singapore able to really deliver within reasonable time (30-45" minutes I consider acceptable). Sorry but I will not bother wasting my time with Sarpinos again... I ordered at Domino\s despite the fact that we were already keen to try Scarpino\s. Dear management; in the restaurant business you never get a second chance to make a first impression ....