We were ordering a take away and called them in advance to see if they would do a vegetarian red and green curry. We have done this with them before and received a very good curry. The instructions were to write it in the requests box when ordering online. This time we received two chicken curries and called them back to explain their mistake so they could send us two more. They said they could not do the vegetarian option (why send the chicken ones then and how did they manage it last time?) and would refund the two curries but not the price of the rice. I questioned this logic as we still did not have our dinner, just a bowl of rice. Surely the refund must be in full?! Also they would only refund us with a voucher but they don\t do a vegetarian option! Brilliant customer care (sarcastic applause). They also said they needed to speak to \higher management\ before they called back to resolve the issue...we are still waiting.