你需要预约参观，安保人员和接待人员都很高效友善。但吧台中的服务人员并不是这样，等了十多分钟后我不得不去找他为我服务。他的服务相当粗鲁，但还是设法在账单中给他自己加上了小费，根本没有征求我的意见。酒水的花费非常贵，一小杯啤酒要6英镑。

After being seated with a wonderful view of London the waiter explained the menu. The tea and first course was served. When we had finished the sandwiches we waited 40 minutes for a waiter to come back, we had finished the small pot of tea and just expected more to be served. When they finally brought the scones and cakes the experience was going down hill. Before leaving we ask if we could take the leftover cakes home but the waiter said that its not a service they provide. There are far better places for afternoon tea than here.